The Workforce Development Strategy will act as a catalyst for an industry wide approach to human resource needs, by providing a strategic response to the issues identified. This document has been developed with industry, and by industry, to provide an overarching framework to address the workforce challenges confronting the tourism and hospitality industry. Whilst the document will sit with the Industry Skills Council (Service Skills Australia) it will be owned by the industry and to that extent, industry will take responsibility for its currency and relevancy.

The strategy seeks to encourage all those involved in the industry, including government, to work together. The strategy identifies priority areas and actions that can be realised in a coherent and coordinated way to address workplace issues. It seeks to transform businesses in the tourism and hospitality industry into employers of choice that deliver highly profitable, world class visitor experiences.