A handbook for policy makers and social partners in ETF partner countries All of us learn when we work. We watch our fellow workers and imitate them. We make mistakes and do better the next time. More experienced workers show us how to do things. Much of this learning is not systematic, and it is not formally organised. It often occurs randomly or by chance, and so some workers benefit while others do not. Sometimes it is useful, and sometimes it is not.

This handbook has been written to help policy makers and social partners organisations that represent employers and employees – to understand some of the ways in which learning in the workplace can be encouraged and how its quality can be improved. It is also intended to help them to understand some of the ways that such learning can be organised in a structured way so that it benefits learners, enterprises and employees, and so that it provides wider benefits for the labour market and the economy as a whole.